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How joki123 Protects Your Personal Data

Q: Who do I contact if I believe my data has been mishandled?

Email our Data Protection Officer at privacy@joki123.xyz with the subject 'DPO Complaint'. You will receive a case reference number within 24 hours and a full written response within seven business days, detailing the steps we have taken.

At joki123, we collect only the data we need to run your account, process your deposits through DANA, OVO, GoPay and QRIS, and keep your transactions secure.

Data Encrypted at RestDANA, OVO, GoPay & QRIS CoveredAccount Deletion on RequestNo Third-Party Ad SellingIndonesia-Focused Data Handling

Explore Lobby Read FAQ

Explore What Data We Collect and Why

joki123 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with joki123, we collect your name, email address, phone number, and payment identifiers associated with your chosen method — whether that is DANA, OVO, GoPay or QRIS. We also record login timestamps, device type, and IP address to detect unauthorised access

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and fulfil our fraud-prevention obligations. Transaction records linked to your wallet are retained for as long as your account remains active and for a defined period afterward, as depends on local law. We do not sell, rent or trade your personal data to third-party advertisers. Data
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shared with payment processors is limited strictly to what those processors require to complete your deposit or withdrawal. Your eligibility to use certain account features depends on local law governing data residency and financial services in Indonesia.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Our Data Team Directly

If you want to access, correct or remove personal data held on your joki123 account, our privacy support team is reachable through three channels around the…

DATA HANDLING STANDARDS

See How We Secure and Manage Your Information

Every layer of your data journey — from account creation through to payment processing and eventual account closure — follows a structured set of controls at joki123. We use TLS 1.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can disable non-essential cookies at any time through your browser settings without losing access to your account.

Account Security

Two-factor authentication is available on every joki123 account. We recommend enabling it immediately after registration; your login history is stored and visible under Settings › Security so you can spot any unfamiliar access.

Data Retention Schedule

Active account data is retained for the lifetime of your account. After closure, transaction records are kept for the period required under applicable Indonesian financial regulations, then permanently deleted from our servers.

Payment Data Handling

Identifiers tied to DANA, OVO, GoPay and QRIS are passed to payment processors using tokenisation. We never store full wallet credentials on joki123 servers; only masked references appear in your transaction log.

Your Right to Correction

You may update your registered name, phone number and email address directly from your account profile page. For changes that affect identity verification, our support team will walk you through the re-verification step securely.

Contacting Our Data Officer

Our designated Data Protection Officer reviews all formal privacy complaints. Email [email protected] with the subject line 'DPO Request' and we will respond with a case reference number within 24 hours.

Browse Common Questions About Your Privacy Rights

These are the questions we receive most often from people managing their data on joki123. If your question is not listed here, reach out via Live Chat or email [email protected] and our privacy team will respond with a direct, documented answer tied to your account.

We collect your full name, email address, phone number, date of birth and the payment identifier for the method you use — DANA, OVO, GoPay or QRIS. We also log your device type and IP address for security verification purposes.

Yes. Go to Settings › Privacy in your account and select 'Download My Data'. We compile a structured export within 48 hours and send it to your registered email address. No agent call is needed to initiate this process.

Submit a deletion request through Settings › Privacy or email [email protected]. We will remove your profile data within 14 business days, retaining only the transaction records that applicable Indonesian financial regulations require us to keep.

We share data only with the payment processors needed to complete your DANA, OVO, GoPay or QRIS transactions, and with fraud-prevention services. We do not sell or trade your data to advertisers or unaffiliated marketing companies.

Transaction records linked to your deposits and withdrawals are retained for the period required under Indonesian financial-services regulations. Once that period expires, records are permanently deleted from our database on a scheduled basis.

We use essential session cookies for login, performance cookies for page analytics, and no advertising-tracking cookies. Disable non-essential cookies through your browser settings at any time; your account access and payment functions will continue to work normally.

Email our Data Protection Officer at [email protected] with the subject 'DPO Complaint'. You will receive a case reference number within 24 hours and a full written response within seven business days, detailing the steps we have taken.

How joki123 Protects Your Personal Data

Reach Our Data Team Directly

See How We Secure and Manage Your Information

Cookies & Tracking

Account Security

Data Retention Schedule

Payment Data Handling

Your Right to Correction

Contacting Our Data Officer

Browse Common Questions About Your Privacy Rights

01 What personal data does joki123 collect when I open an account?

02 Can I request a copy of all data joki123 holds about me?

03 How do I ask joki123 to delete my personal information?

04 Does joki123 share my data with third parties?

05 How long does joki123 keep my payment transaction records?

06 What cookies does joki123 use and how can I control them?

07 Who do I contact if I believe my data has been mishandled?

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